Our line is at your disposal
Please be advised that the victims can receive support by phone without giving his or hers data.
Providing data is voluntary and required only if the Applicant is registered with the Victim Support
Center / Help Desk
Legal consultations - Mondays and Tuesdays from 17:00 to 21:00, Wednesdays from 18:00 to
Psychological consultations - Thursdays and Fridays from 17:00 to 21:00
Write to us : firstname.lastname@example.org,
e-mail counseling: Mondays, Thursdays, Fridays from 17.00 to 20.00; (in English – Tuesdays
from 17:00 to 20:00; in Russian – Wednesdays from 17.00 to 20.00; in Ukrainian – Mondays from
13:00 to 16:00)
Help Desk 24 hours/7 days a week (in English – Mondays from 18:00 to 22:00; in Russian –
Tuesdays from 18:00 to 22:00; in Ukrainian - Tuesdays from 18:00 to 22:00)
Advice via instant messenger - Mondays from 13:00 to 15:00, including sign language in hours
from 14:00 to 15:00
Please be advised that consultations are not carried out on public holidays.