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The victim support line is working

Our line will be at your disposal from 2022 in new hours


Please be advised that the victims can receive support by phone without giving his or hers data.
Providing data is voluntary and required only if the Applicant is registered with the Victim Support
Center / Help Desk

Help Desk 24 hours/7 days a week (in English – Mondays from 18:00 to 22:00; in Russian –
Tuesdays from 18:00 to 22:00; in Ukrainian - Wednesdays from 18:00 to 22:00)

Advice via instant messenger including sign language in Mondays from 13:00 to 15:00

Legal and Psychological consultations - Mondays and Tuesdays from 12:00 to 16:00, Wednesdays from 16:00 to

Please be advised that consultations are not carried out on public holidays.

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